FAQ
Ordering
When will my order ship?
Our team typically needs 1–2 working days to package and ship complete orders. For complex women’s footwear (e.g., elaborate high-heeled boots or designer sandals with intricate details), processing may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or during weekends will ship on the next business day.
Our team typically needs 1–2 working days to package and ship complete orders. For complex women’s footwear (e.g., elaborate high-heeled boots or designer sandals with intricate details), processing may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or during weekends will ship on the next business day.
Where do you ship to?
PlayPulse offers worldwide shipping for our women’s footwear collections. International delivery times vary by location, and orders shipped outside our base country may incur additional customs fees or import taxes.
PlayPulse offers worldwide shipping for our women’s footwear collections. International delivery times vary by location, and orders shipped outside our base country may incur additional customs fees or import taxes.
I have a question about my order, who can I talk to?
For order-related issues, use the contact form on our Contact Us page to reach our team.
For order-related issues, use the contact form on our Contact Us page to reach our team.
Product
How are the product materials sourced?
PlayPulse sources materials ethically and sustainably. Most shoe materials—including leathers, fabrics, and trims—are procured from local suppliers to support regional businesses and artisanal craftsmanship.
PlayPulse sources materials ethically and sustainably. Most shoe materials—including leathers, fabrics, and trims—are procured from local suppliers to support regional businesses and artisanal craftsmanship.
How accurate are the colors shown in your photos?
Product photo colors are generally accurate, but slight variations may occur due to material batch differences in dyeing or monitor display settings.
Product photo colors are generally accurate, but slight variations may occur due to material batch differences in dyeing or monitor display settings.
Returns
My item arrived damaged. What should I do?
We prioritize careful packaging, but if your footwear arrives damaged, contact us immediately via our contact page.
We prioritize careful packaging, but if your footwear arrives damaged, contact us immediately via our contact page.
Payment
Do you offer cash on delivery?
PlayPulse does not offer cash on delivery, but we provide multiple secure payment options to protect your purchase for potential returns.
PlayPulse does not offer cash on delivery, but we provide multiple secure payment options to protect your purchase for potential returns.
Can I use Afterpay for products that will ship to Los Angeles?
Yes! PlayPulse partners with Afterpay to offer flexible payment plans for customers worldwide, including those in Los Angeles.
Yes! PlayPulse partners with Afterpay to offer flexible payment plans for customers worldwide, including those in Los Angeles.